Alterna Bank - Debit Card Lock

Online Banking
Mobile Banking

Signer logs in to online banking
- Online banking – Menu option: Product & Services > Debit Cards > Manage cards
Select the card to be temporarily locked/unlocked
Click “lock my card” or “unlock my card”
Read the information pop-up window, then click “continue”
Unlock Only: Signers will need to enter a one-time passcode to unlock a card.

IMPORTANT: While a card is locked, debit purchases and ATM transactions cannot be completed.

Remember, if you believe a debit card has been permanently lost or stolen, please lock the card to prevent any unauthorized transactions, then report it lost/stolen via Alterna Chat or call us at 1.888.807.4101.

Signer logs in to mobile banking
- Mobile banking – Menu option: More > Product & Services > Debit Cards
Select the card to be temporarily locked/unlocked
Click “lock my card” or “unlock my card”
Read the information pop-up window, then click “continue”
Unlock Only: Signers will need to enter a one-time passcode to unlock a card.

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1.866.560.0120

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questions@alterna.ca

Digital Banking Guides

How to Lock or Unlock Your Debit Card:

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