Accessibility Statement

At Alterna Bank, we’re committed to meeting the accessibility requirements for all our employees, clients, and members of the public by helping everyone access our products and services in a welcoming, fair, and inclusive environment. 

That means making sure everyone can do what they need online and with paper documents like statements and printed materials. 

Our Team is trained and prepared to meet your accommodation requests in order for you to do business with us, and ensure a consistent, comfortable experience. If there’s anything we can do to make our services more accessible, please let us know – our Team will make every effort to meet your needs. 

Meeting your needs does not stop at products and services. It also includes providing an excellent customer experience to all our clients. Being aware of your accommodation requests, and understanding how to support them wherever possible, is an important part of that. That’s why our Team receives training and ongoing education regarding accessibility, and how to meet the needs of all our employees, clients, and members of the public.

Click here to view our Accessibility for Canadians with Disabilities multi-year plan.

A large print version of the Accessible Canada Act 2026-2029 Accessibility Plan for Canadians with Disabilities is available here.  (PDF)

Feedback from our employees, clients, and members of the public with disabilities is important to us, and we want to hear from you regarding our accessibility features. To share your comments, compliments, or concerns with us, please contact us. 

Call: 1.866.560.0120
Email: Manager, Concern Resolution at resolution.centre@alterna.ca  
Mail: 319 McRae Avenue, 2nd Floor, Ottawa, ON K1Z 0B9 or fill out a feedback form. 

Alterna Bank’s Accessibility Plan is available in alternative formats, including print, large print, audio and Braille, upon request.

If you would like to share your feedback with us or request this Accessibility Plan or a description of our feedback process in an alternative format, you can contact us at 1.866.560.0120 or resolution.centre@alterna.ca.

If you’ve got a specific request, problem or concern about your experience or relationship with Alterna, please use our Complaint Resolution Process.