Holiday Hours
Please note our contact centre will be open 9:30 am to 4:00 pm ET on October 12th for Thanksgiving Day. Online banking and ATMs are available for your convenience.
Security
Tips to Staying Safe Online
Alterna is proud to present the following information to assist members and their families to stay safe online.
Passwords: Use long or system generated smart passwords / passphrases, a password manager and enable multi-factor authentication when available.
Update Technology: Make sure your device operating system and applications receive updates.
Spam & Phishing: Verify any link before clicking on it. Only scan QR codes from trusted source. Pause and verify unexpected requests for money, personal information or urgent action.
Privacy: Check and update privacy settings on all online accounts.
Wi-Fi: Always use secure Wi-Fi when accessing personal information.
Remember to Backup: Backup important files to a separate, disconnected device.
Secure Accounts: Be sure to use a different password on each account.
Social Media: Never share personal information on social media.
Passkeys: Use passkeys whenever possible.
Multi-factor Authentication: Enable multi-factor authentication on email, banking, shopping and social media accounts.
AI Scams: Be aware of AI-generated emails, texts, images and voice messages impersonating trusted organizations.
Software Downloads: Only install apps from official app stores and trusted sources.
Help prevent Phishing and Smishing
The Four Cornerstones of Internet Safety
Ransomware
Fraud and Privacy Part 1
PC Hygiene can help stop the Bad Guys
Protect yourself against a personal cyberattack
Stay Diligent
Fraud and Privacy Part 2
We are here for you.
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