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Resource Centre

Digital Banking Guides

How to Lock or Unlock Your Debit Card

Temporarily lock your debit card quickly and easily with Debit Card Lock.

  • Login to online banking
    • Online banking – Menu: Product & Services > Debit Cards > Manage cards
  • Select the card you intend to temporarily lock/unlock
  • Click “lock my card” or “unlock my card”
  • Read the information pop-up window, then click “continue”
  • Unlock Only: users will need to enter a one-time passcode to unlock a card.


IMPORTANT: While a card is locked, debit purchases and ATM transactions cannot be completed.

Remember, if you believe a debit card has been permanently lost or stolen, please lock the card to prevent any unauthorized transactions, then report it lost/stolen via Alterna Chat or call us at 1.888.807.4101.

  • Login to mobile banking
    • Mobile banking – Menu: More > Product & Services > Debit Cards
  • Select the card you intend to temporarily lock/unlock
  • Click “lock my card” or “unlock my card”
  • Read the information pop-up window, then click “continue”
  • Unlock Only: users will need to enter a one-time passcode to unlock a card.


IMPORTANT: While a card is locked, debit purchases and ATM transactions cannot be completed.

Remember, if you believe a debit card has been permanently lost or stolen, please lock the card to prevent any unauthorized transactions, then report it lost/stolen via Alterna Chat or call us at 1.888.807.4101.

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