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Alterna Bank improves customer experience with new website launch

November 11, 2019 - Alterna Bank has reached a milestone on its digital journey with the launch of its new website at www.alternabank.ca. This is yet another digital innovation from Alterna! The new website and the recently launched Alterna Bank mobile app use Forge, a digital banking platform designed by Central 1.

“Our new website delivers a superior user experience with an intuitive design, streamlined features and speed for our Alterna Bank clients and prospective clients,” said Rob Paterson, President and CEO of Alterna Savings and Alterna Bank. “We are The Good in Banking, and with the launch of our new website, we’re pleased to offer our clients best-in-class digital banking experiences.”

Alterna Bank’s new website and mobile app make it simpler and more efficient for its clients to find information and access banking solutions. The Forge platform also comes with the added benefit of high calibre safety and security features, so as we expand on our convenient online and digital features, clients can rest assured that their money and personal information remains protected.

“Thinking Capital is thrilled to be partnering with Alterna Bank to provide unique services for Canadian entrepreneurs,” said Stéphane Marceau, CEO of Thinking Capital. “Our small business loan application is a simple online experience that’s easy for time-strapped entrepreneurs to complete. When an Alterna Bank Digital Small Business Account holder needs working capital to fund upcoming projects or a cash flow injection to cover expenses, they can apply online and get funds in as little as 24 hours. Plus, repayment plans are flexible. We’re very pleased to be working with a forward-thinking financial partner like Alterna Bank.”

“We have been perfecting our Alterna Bank services for 20 years and are using technology that is trusted by financial institutions around the world. We are extremely pleased to be a champion of the Forge platform and to be providing our clients with outstanding online experiences – while continuing to be at the forefront of the digital banking revolution,” says Rob.

About Alterna Bank

Alterna Bank is The Good in Banking. As one of the most innovative digital banks in Canada, Alterna Bank puts clients before profits while taking bold approaches to help Canadians manage, grow and save their money. Alterna Bank launched its highly competitive and award-winning high interest eChequing, eSavings, RRSP and TFSA products in 2016, and convenient digital mortgages in 2017 through an easy-to-use digital banking platform. In addition, Alterna Bank clients have access to the largest surcharge-free ATM network in Canada with THE EXCHANGE® Network, providing access to over 3,700 ATMs.

Alterna Bank is a wholly-owned subsidiary of Alterna Savings and Credit Union Limited, which is the first member-owned cooperative financial institution outside Quebec and which has been operating in Ontario communities for 111 years.

For more information about Alterna Bank and its products please visit www.alternabank.ca, or to learn more about Alterna Savings, please visit https://alterna.ca/en/personal.

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