Ways to Bank
Online Banking
Bank 24 hours a day, 7 days a week, wherever you have access to a computer and the internet. With online banking, you can safely and conveniently do your banking without visiting a branch.
With online banking you can:
- Search surcharge-free ATMs
- View account activity, balances and recent transactions
- Pay bills
- Transfer money between your accounts
- Send, receive and request money through Interac e-Transfers®
- Set up alerts and notifications
Secure, as well as convenient
When it comes to the security and privacy of your personal and financial information, we're as serious about it as you are. Any personal or transactional information transmitted between you and our Internet banking system is securely encrypted, and can’t be read by anyone else, ensuring the integrity of your account information. Read more about our online security and policies, and steps you can take to protect yourself online.
Online Banking
You've got questions?
We've got answers.
Based on how you registered for Online Banking, your Login ID will either be:
- your Portfolio Number (Account Number) OR
- the last 8 digits of your Alterna Access Card Number
If either of those Login IDs do not work, please call the Contact Centre toll free at 1.866.560.0120.
You can get a Login ID by registering for Online Banking. To register please call the Contact Centre toll free at 1.866.560.0120.
Access online banking by selecting Login in the top right-hand corner of any alterna.ca webpage.
- If you are new to Alterna or have not registered for Online banking before, please follow the instructions for New Client Login.
- If you are an existing Alterna Bank digital banking user, please follow the instructions for Existing Client login.
Based on how you registered for Online Banking, your Login ID will either be:
- your Portfolio Number (Account Number) OR
- the last 8 digits of your Alterna Access Card Number
If either of those Login IDs do not work, please call the Contact Centre toll free at 1.866.560.0120.
To get a new Online Banking Password please call the Contact Centre toll free at 1.866.560.0120.
For more information, please review our Online Banking Security page.
If you find a biller isn’t in our payee list, please let us know. Be sure to include the company name, and address, and if available, contact person and email.
If you made an error while paying your bills online, we can help! Our Contact Centre staff would be pleased to reverse the transaction for you, provided your request is made during business hours. Monday to Friday from 8:00 a.m. to 6:00 p.m. EST and Saturday and Sunday from 9:30 a.m. to 4:00 p.m. EST.*
* A $15.00 service fee applies. Amount reversed will be your payment amount, less the $15.00 fee.
No – when you delete a bill payee, any recurring or future-dated payments you have set up for that payee must also be deleted. Otherwise, the payment will try to process as scheduled, and the receiving company will be notified that your payment failed.
To avoid unnecessary failed payment notifications, please ensure you delete any future payments you may have scheduled for a bill payee you want to delete.
No, clients will need to call the Contact Centre or go into a branch.
Please visit our Forms page for a full list of online and mobile banking forms.
- Login to online banking
- Under the Accounts tab, select “Transaction history”
- Select the account the cheque was drawn on
- Click on “Filters” or the magnifying glass icon
- Enter the dates in the “Transaction from” and “To” fields or use the monthly drop-down list to select the month you would like to search
- Click on “advanced search options”
- Select “Cheque only” or
- Use the “Search by cheque number” option by entering the cheque number in the “Cheque #” field, or
- Use the “search by cheque number range” option by completing the “from” and “to” fields
- Click search
You can easily order cheques on Alterna’s online banking website, mobile app or call our Contact Centre at 1.866.560.0120.
- Login to online banking
- Chose the “Product & Services” tab
- Select “Order cheques”
- Select an account
- Complete the Cheque information and submit the online cheque order form.
- Login to online banking
- Chose the “Product & Services” tab
- Select “view eStatements” to access your current and past banking statements
Review the dates and times of your access of digital banking and whether it was via mobile or online banking.
Creating a new password that meets the password requirements of our new digital banking platform helps to ensure the security of your money.
Passwords must be between 8-12 characters and contain a minimum of 1 number and 1 letter.
The first thing you should do is change your password. Log into online banking and click on Profile & preferences and then change password. Follow the prompts to change your password
Limit the devices authorized to access your accounts.
- Go to Profile & Preferences > Security > Manage Devices
- Disable access to any devices that you do not use on a regular basis to access online or mobile banking. Limiting the number of devices that can access your account reduces the risk of unauthorized access.
- Call our Contact Centre, our friendly Alterna representatives can help ensure your accounts are secure.
- For more tips on how to keep your online and mobile banking secure, visit Alterna - Your Security
To use this feature, the geolocation function must be turned on for your computer or device. Locations can only be logged if this function was active at the time of access.
- Location access history displays the city, country and date where your account was accessed through online banking or the mobile app.
- Location access history can be found under Profile & Preferences > Security > Location Access History.
To ensure your banking safety and security, access to your online banking account will be deactivated if you have not logged into your account within the last six months. Please reach out to our contact centre at 1.877.560.0100 to reactivate your online banking access.
We are here for you.
Welcome to client centered banking and award-winning service, products and total transparency that truly puts the good in banking.
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1.866.560.0120
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questions@alterna.ca