Do you have a comment or question? We’d love to hear from you. If you would like a response, we’ll get back to you within 2 business days.
Reminder: If your request requires the disclosure of confidential, account of personal information, please remember to log into your Online Banking account first to secure authenticity. Do not send personal or account information by email.
QTrade/Alterna Wealth
1.855.731.3901
Lost or Stolen Debit Card
Toll-Free 1.888.807.4101
Ottawa 613.560.0160
Contact Centre Hours
Monday - Friday 8:00 am to 8:00 pm ET
Saturday and Sunday 9:30 am to 4:00 pm ET
Lost or Stolen Debit Card
24 hours a day
If you would like to send us physical mail, you can use the mailing addresses below.
Head Office - Alterna Bank Ottawa
319 McRae Avenue, 2nd Floor
Ottawa, ON K1Z 0B9
Corporate Office - Alterna Bank Toronto
2 Bloor Street East, 26th Floor
P.O. BOX # 73
Toronto, ON M4W 1A8
If you have a concern with our service it will most likely be addressed at your branch or through the TeleService Centre. Sometimes we will need to investigate further to make sure you are satisfied.
Here are the steps for a quick resolution:
Reminder: If your request requires the disclosure of confidential, account or personal information, please remember to log into your Online Banking account first to secure authenticity before filling in the form or give us a call. Do not send personal or account information by email.
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