Please note our Contact Centre will be open from 9:30 am to 4:00 pm ET on Monday, October 2, 2023, in observance of National Truth & Reconciliation Day.
Online banking and ATMs are available for your convenience.
Ways to Bank
Everyday Banking 24/7 anywhere, anytime.
There are a number of ways to bank without visiting a branch. You can conveniently and securely use online, and mobile banking for all your everyday banking needs.
Find an ATMs
Cash withdrawals, deposits and balance inquiries for your accounts are at your fingertips from any of our Alterna ATMs.
Alterna Bank cardholders have access to thousands of surcharge-free ATMs with The EXCHANGE® Network.
In the United States, access 40,000 surcharge-free ATM’s through the Allpoint Network.
More ways to manage your money
Send and request money in Canada or set up auto-deposit.
External Account Transfer
Link accounts from different
financial institutions via online banking.
A wire transfer is often the best option to send or receive money quickly and safely.
Pay for purchases with your Alterna Interac® Debit card instead of using cash. Just tap your card. Secure, fast and easy.
Access to Funds
Instantly withdraw cash, make deposits or obtain balance information from surcharge-free Alterna, ACCULINK® or THE EXCHANGE® Network ATMs. Find one closest to you.
Alterna Alerts - an easy way to keep on top of your finances
This new customized service sends an email when your account balance for your personal deposit account(s) or your available credit on your personal line of credit falls below $100.
Alterna Alerts are designed to make staying on top of your finances easy and avoid potential fees or declined payments.
You've got questions.
We've got answers.
Clients who have provided Alterna Bank with a valid email address are automatically enrolled in this no-cost service feature.
You can add or update your email address through Alterna Bank’s online banking service or by calling us at 1.866.560.0120.
Subscribers to Alterna Alerts will receive an email if their personal deposit account(s) balance falls below $100, or the available credit on their personal line of credit drops below $100. This will allow clients to avoid any potential fees or declined payments.
If you would like to unsubscribe from Alterna Alerts email messages*, reply to the alert email without removing the original content with,
"Unsubscribe this account" to stop alerts for the specific account.
"Unsubscribe all accounts" to stop alerts for all of your Alterna accounts.
*Please allow two business days for the unsubscribe request to take effect.
Yes, all joint account holders who have provided Alterna Bank with a valid email address will receive Alterna Alerts.
We are here for you.
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