Please note our Contact Centre will be open from 9:30 am to 4:00 pm ET on Monday, October 2, 2023, in observance of National Truth & Reconciliation Day.
Online banking and ATMs are available for your convenience.
Legal & Regulatory
We’ve always believed that being upfront and honest with you is the most respectful way to provide important information. Everything you need to know about our current service fees and account features can be found here.
- Personal Service Fee (PDF), Effective: October 17, 2022
- Business Service Fee (PDF), Effective: June 5, 2023
Use the Financial Consumer Agency of Canada (FCAC) Account Selector to compare bank accounts in Canada.
Service Fee Changes
To continue to meet our high service standards, we are updating the fees on a few of our personal account services effective November 1, 2023. Despite these increases, Alterna's fees are still positioned competitively within the market, and we remain committed to providing exceptional value for your daily banking needs.
Personal Service Fees(PDF) Effective: November 1, 2023
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Welcome to client centered banking and award-winning service, products and total transparency that truly puts the good in banking.
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