Chat with us anytime, from your smartphone, or your web browser. We always have agents online during contact centre hours and they can answer your inquiry. If the need arises, they can always transition to a phone call to serve you better.



Click on the Chat icon on the bottom right to get started

Do you have a comment or question? We’d love to hear from you. If you would like a response, we’ll get back to you within 2 business days.

Reminder: If your request requires the disclosure of confidential, account of personal information, please remember to log into your Online Banking account first to secure authenticity. Do not send personal or account information by email.

Cash withdrawals, deposits and balance inquiries for your accounts are at your fingertips from any of our Alterna ATMs. Alterna Bank cardholders have access to thousands of surcharge-free ATMs with The EXCHANGE® Network.

In the United States, access over 3,000,000 ATMs and POS terminals with the ACCEL Networks and Allpoint Network surcharge-free! Anywhere else in the world, get access to your funds through more than 800,000 ATMS worldwide with the CIRRUS® (International) Network.

If you would like to send us physical mail, you can use the mailing addresses below.

Head Office - Alterna Bank Ottawa

319 McRae Avenue, 2nd Floor
Ottawa, ON K1Z 0B9

Corporate Office - Alterna Bank Toronto

2 Bloor Street East, 26th Floor
P.O. BOX # 73
Toronto, ON M4W 1A8