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Coronavirus (COVID-19) Customer FAQs

We recognize uncertainty can be difficult. Here are some Frequently Asked Questions to provide you some answers during this uncertain time.

What is Alterna doing to protect its customers and staff from COVID-19?

The safety and wellbeing of our customers and staff has always been our priority. That is why we have increased cleaning services to our ABM machines, and offices, and access to sanitizers and disinfectant. 

What if I need cash?

Alterna customers have access to the largest surcharge-free ATM network in Canada through THE EXCHANGE® Network, with over 3,700 ATMs to serve them. Find the one closest to you.

​What are my banking options?

Your banking can be done anywhere and at anytime by using our

These services allow you to:

  • Check balances
  • Pay billsSend money
  • Transfer funds between accounts
  • Deposit cheques (mobile only)
  • Find the nearest Alterna or Exchange Network ABM

How can I stay up to date on what’s happening?

For further Alterna updates on COVID-19 please click. We’re constantly monitoring developments during this global health situation and will continue to update impacts to your banking experience and ways that we can help support you as the situation evolves.  

Our main concern is the health and safety of our customers and employees and we are working to ensure that our services continue while supporting your need for safety. 

Should we need to contact you, we encourage you to update your contact information by logging into online banking or by sending an email to

We are here for you.

Welcome to the bank that actually puts customers before profits and who is winning customers with service, products and total transparency that truly puts the good in banking.

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