If you’re receiving payments from the Canada Emergency Response Benefit (CERB) or other CRA benefits, signing up for direct deposit ensures that you’ll receive payments faster than traditional mail.
Receiving payment from the Canada Emergency Response Benefit (CERB)?
Enroll for direct deposit through online banking to get your payment quicker
Alterna customers can now log in to Online Banking to enrol in the Canada Revenue Agency’s Direct Deposit via Financial Institutions service to receive direct deposits for payments, including the CERB.
Customers who are eligible to receive the Canada Emergency Response Benefit (CERB) through the Government of Canada can have their payments deposited when they become available after April 6. This fast and easy system will enable you to continue to bank while staying safe.
Already registered with the CRA to receive payments?
If you are already registered for CRA Direct Deposit, you don’t need to register again.
If you would like to request the CERB?
If you would like to obtain the CERB benefit, you must apply for it directly at the CRA website beginning on April 6.
Additional information and questions about the CERB can be found at the Government of Canada’s website.
Throughout this challenging time, please remember that Alterna is here to support you by calling our Contact Centre at 1.866.560.0120
We are in this together.
Frequently Asked Questions
What’s the benefit of enrolling for Direct Deposit with the Canada Revenue Agency (CRA)?
How do I set up Direct Deposit through Alterna Bank?
Why do I need to provide my Social Insurance Number (SIN)?
How long will it take for my account information to get to CRA?
I’m already registered for Direct Deposit through the CRA. Do I need to set it up again?
I’m currently signed up for direct deposit with another financial institution. Can I sign up to receive my direct deposits with Alterna Bank?
How do I know if I’m eligible to set up Direct Deposit with the CRA?
Is this enrolment option available for Business or Non-Profit customers ?
Can I use this service to receive other types of payments such as tax refunds, GST/HST credits or child benefit payments?
Who do I call if I don’t get my payment when expected?
How do I get more information on the Canada Emergency Response Benefit (CERB)?
I checked My Account on the CRA website for direct deposit and the connection to Alterna didn’t work. Why could that happen?
Is there going to be a link to the CRA Direct Deposit service through the Alterna mobile app?
We are here for you.
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