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COVID-19 Update

Dear Clients, 

On behalf of our entire team at Alterna Bank, I wanted to reach out and wish you a healthy and happy holiday season.If there’s anything I’ve learned this past year, it’s that looking out for one another is what matters most. We’re thankful for you.

We know there are many banks for you to choose from, and so we value and appreciate your business. And we’re grateful for our team – the people who worked hard to keep you banking securely, and conveniently, during a challenging year. 

As we head into a new year, we’ll continue to be here for you. Follow us on FacebookTwitter, and Instagram to keep up with all the ways we continue to innovate to meet our clients’ needs. 

Wishing you and your family the best of the season. 

Rob Paterson

Alterna Bank President and CEO

The evolving outbreak of COVID-19 is shaping up to be a challenging time for many of us. As an essential service, financial institutions like Alterna are in a position to continue to serve our customers through the outbreak, while also naturally wanting to limit exposure to the virus and protect families. 

 The Federal Government has asked Canadian citizens to make choices that can help the people around us. As a caring company, we have always chosen to help and protect those that bank with us, our staff, and our communities – and continue to do so through this fast-moving outbreak.

We are open for business

We are working hard to serve you while following the guidance of our public health officials and are taking all the recommended precautions.

For your convenience you can continue to bank using online or mobile for your everyday banking needs.

Supporting our staff

In addition to allowing many of our people to work from home where feasible, we are ensuring that staff receive their full pay and benefits during this time. No one should suffer financial loss as a result of the actions we take to keep our communities safe.  

Keeping you up to date

You can check in with us for updates to find out how we're responding and if we have news to share.

During this challenging time, we're working hard to support you and our employees.

We are in this together.

Rob Paterson

Alterna Bank President and CEO