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Supporting seniors’ banking needs, and those who love and care for them, is fundamental to building stronger communities. This is why Alterna offers easy ways to manage your money and ensures equitable access to all our customers no matter how they choose to bank with us.
Stay up-to-date with COVID-19 banking updates
Here are some resources to help you bank with confidence:
Support Person: For individuals needing a support person when calling our Contact Centre or visiting a branch, Alterna will:
How to print your Account Statement: Your monthly Electronic Statement (eStatement) is available in Online Banking for printing and viewing:
TIP: eStatements are more secure, reliable and better for the environment.
Braille Statements: Can be requested through our Contact Centre by calling 1.866.560.0120 or if you opened your account in a branch, directly there.
Read more about our accessibility standards.
Affordable banking packages
Alterna Bank offers banking packages to suit your needs and lifestyle. If you’re looking for a free, easy-to-use account, consider our no-fee eChequing account which can be opened online.
Note: Alterna Bank customers who previously opened an account in branch should refer to the Personal Service Fee Listing for available banking package discounts for persons who have reached the age of 59 or above. Customers on the Seniors GoodLife Account Package can find more details here.
TIP: Need to find a surcharge-free ATM? Visit our ATM Finder.
Help planning your financial future
Here are some resources that will help ensure your financial plan continues to meet your future needs:
TIP: The Government of Canada provides programs and services to help you ensure your later years are safe and secure. Visit their website.
Keeping safe when banking online
We are committed to providing you with a safe and secure banking experience that ensures the integrity of your account information. You also have a role to play in staying safe when transacting online.
If it seems too good to be true, it probably is. There are a variety of methods scammers use to take advantage of their victims. That’s why recognizing and understanding different types of fraud is your responsibility and can keep you and your finances safe. Click here to read more about avoiding scams.
You can learn more about how Alterna protects you and the role you play in protecting yourself by reviewing our: Security and Privacy section.
TIP: To keep up to date with the most recent scams targeting Canadians, visit the Canadian Anti-Fraud Centre website, www.antifraudcentre-centreantifraude.ca.
Once you’ve obtained your temporary password, log in to online banking with 4 easy steps:
TIP: Create a Strong Password: It’s important to choose a unique word or phrase that you will remember. You should use a combination of both lowercase and uppercase letters, numbers and symbols (such as “!” or “?”). Remember, the more complex the password, the stronger it will be.
Online Banking and Mobile Banking Frequently Asked Questions (FAQs)
Helpful forms
Here is a list of forms that may assist you when doing your day-to-day banking transactions:
Please note: to access these forms, you must first log in to your Online Banking.
TIP: Stay in Touch with Email Updates: Click here to subscribe by selecting the Email Sign Up tab.
Alterna is committed to supporting seniors with their banking needs. We at Alterna have in place all the requirements needed to meet the Code of Conduct for the Delivery of Banking Services to Seniors (“the Code”), which guides Canadian banks in their delivery of banking products and services to Canada’s seniors.
Alterna regularly reviews and updates the policies, procedures and training regarding the Seniors Code. These are designed to help employees have a better understanding of how they can serve and communicate with senior customers, how to protect them from financial abuse and other fraudulent activities, and provide details on how to escalate any concerns in this regard.
Our Seniors Champion leads the implementation and the compliance with the Code; builds awareness with Alterna employees of matters affecting seniors; and engages with seniors, organizations representing seniors and subject matter experts.
“Supporting seniors’ banking needs, and those who love and care for them, is fundamental to building stronger communities. This is why Alterna offers easy ways for seniors to manage their money and ensures equitable access to all our customers no matter how they choose to bank with us.”
Frugina Ball, Seniors Champion and Region Head, Customer Experience, GTA
Our public website and our internal information resources are available to increase visibility and education around banking for seniors. These include:
Alterna Bank is a digital bank. Customers can access branch services through select branches of Alterna Savings. A decision by Alterna on whether to close a branch follows the Alterna Savings branch closure process.
Alterna Savings looks at market demographics when proceeding with branch closures to determine if additional steps need to be taken to assist seniors. These steps may include:
To ensure that we continue to meet the requirements of the Seniors Code we have integrated it into our regulatory compliance management framework.
Elder Abuse Prevention Ontario
416-916-6728 | www.eapon.ca
Here are some additional resources from EAPO on Elder Financial Abuse Prevention: Click HERE to open
Depending on the type of scam, criminals will use a variety of methods to target and approach a potential victim.
Examples:
The many identities they assume are endless, and they will target anyone. Including you.
Each year thousands of Canadians fall victim to scams. While the scams can take a variety of forms, the end result is the always same: financial loss.
Grandchild Emergency Scam
Someone calls claiming to be a grandchild and asks for funds due to financial troubles or an emergency situation. Click HERE for more details.
Romance Scam
Romance scams occur when a criminal adopts a fake online identity to gain a victim’s affection and trust. The scammer then uses the illusion of a romantic or close relationship to manipulate and/or steal from the victim. A fraudster sends a friend request through social media or a dating site. Once the friend request is accepted, they build an online relationship with the senior. The fraudster then asks for money due to fabricated financial troubles or an emergency. Click HERE for more details
CryptoCurrency Scams
Crypto Currencies are a digital medium of exchange across computer networks. While cryptocurrencies have been gaining in popularity, so have the CryptoCurrency Scams. Fraudsters selling fake cryptocurrencies have professional-looking sites and make promises of excellent returns. Click HERE to learn more.
Charity and Donations Scams
Make sure your charitable donations are going to a legitimate organization. Often fraudsters use high-pressure tactics to get you to donate immediately. If you are contacted, take the time to research the organization and send donations through a legitimate website. Click HERE to learn more.
For more information on avoiding scams, visit the Security section of our website and use these helpful resources.
Internet, email and telephone scams - Canada.ca
Internet Fraud and Scams Fact Sheet - Royal Canadian Mounted Police (rcmp-grc.gc.ca)
Please note that Alterna Savings provides the above information for your personal use only, and will not be held liable for any loss or damage as a result. Alterna Savings does not guarantee that the information provided is complete or accurate. Links from this website to other websites, or references to products, services or publications other than those of Alterna Savings, do not imply that Alterna Savings endorses such websites, products, services or publications.
Need to speak to a customer specialist? Get in touch, with our Contact Centre:
8:00 am to 8:00 pm EST
9:30 am to 4:00 pm EST
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