Got questions? We’ve got answers!  Here are some of our most frequently asked questions about online bill payments, mobile banking, debit chip cards and more. ​If you don’t find the answer to your question, feel free to call us or send us an email - a representative would be happy to help.


Account Limits FAQ

Online Cheque Images FAQ

Debit Chip Card FAQs

Interac® e-Transfers – Frequently Asked Questions

​* Depending on the volume of e-Transfers being processed by Interac, this process may take as long as 2 hours, but on average you can expect processing within 30 minutes

FAQs for Online Banking and Mobile Banking

Login Help

Additional Information

New Money FAQ

Online Term Deposit Renewals

Interac® Debit contactless payments

Introducing Interac® Debit contactless payments - a contactless payment feature of your Alterna Debit Card. Pay for smaller purchases faster and easier.

Look for the Interac® Debit contactless payments logo on payment terminals at the checkout when you make your purchases and follow these simple steps:

  1. Look for the Interac® Debit contactless payments logo and contactless wave symbol on POS terminals at thousands of your favourite Canadian retailers, fast food outlets, gas stations, and movie theatres
  2. Simply hold your Alterna Debit Card up to the payment terminal
  3. You’ll know your transaction has been completed when you see the “Approved” message or hear the beep.

Interac® Debit Contactless Payments FAQs

*Always be vigilant about protecting your PIN to prevent unauthorized activity 

**Available to personal and individual business members (sole proprietors) only

Interac Flash® is a registered trademark of Interac Inc. used under license. To learn more, visit interac.ca.

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