Login Help

How can I get a Login ID?

You can get a Login ID by registering for Online Banking. To register please visit your local branch or call the Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto.

What is my Login ID?

Based on how you registered for Online Banking, your Login ID will either be:

  • your Portfolio Number (Account Number) OR
  • the last 8 digits of your Alterna Access Card Number

I forgot my Password, how do I get a new one?

To get a new Online Banking Password please call the Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto. You can also visit your local branch.

I forgot my Login ID, how can I retrieve it?

Based on how you registered for Online Banking, your Login ID will either be:

  • your Portfolio Number (Account Number) OR
  • the last 8 digits of your Alterna Access Card Number

If either of those Login IDs do not work, please call the Contact Centre toll free at 1.877.560.0100, 613.560.0100 in Ottawa or 416.252.5621 in Toronto. You can also visit your local branch.

What is a “Memorized Account"?

This feature allows you to memorize your Login ID for a faster, more convenient login. For each Memorized Account you add, the system will store a description and your account information for later use. This feature also allows you to remove Memorized Accounts that you no longer wish to access through Online Banking. Click here to add a memorized account.

Note: You must have cookies enabled in your browser to use this feature. If you delete the cookies from your browser, you will need to add your Memorized Accounts again as they will be deleted with the cookies.