Contact Us

At Alterna Bank, we want to hear what you have to say.

Email us by filling out our Contact Us Form

If your request requires the disclosure of confidential, account or personal information, please remember to log into your Online Banking account first to secure authenticity before filling in the form or give us a call. 

Do not send personal or account information by email.

Contact Centre
Toll-Free 1.866.560.0120

QTrade/Alterna Wealth

Lost or Stolen Debit Card
Toll-Free 1.888.807.4101
Ottawa 613.560.0160

Contact Centre Hours
Monday - Friday
8:00 am to 8:00 pm ET
9:30 am to 4:00 pm ET

Lost or Stolen Debit Card
24 hours a day

Alterna Bank Gatineau and Alterna Savings Branches Expand/Collapse

Ottawa Region

Bells Corners 613.560.6386
Billings Bridge 613.560.6667
Centretown 613.560.6698
Kingston 613.634.1383
Gatineau 819.777.1015
Merivale 613.560.6397
North Bay 705.472.9700
Orleans 613.560.6388
Pembroke 613.735.5039
Place de Ville 613.560.0147
South Keys 613.560.6387
St. Laurent 613.560.6377
Tunneys Pasture 613.560.0140
Westboro Community Banking Centre 613-560-0125

Toronto Region

Bay 416.213.7965
Bolton 416.213.7968
Brampton 416.213.7967
Danforth 416.213.7971
Lakeshore 416.213.7974
Scarborough 416.213.7966
Streetsville 416.213.7970
York 416.213.7973
Mail Us: 
If you would like to send us physical mail, you can use the mailing addresses below.

Head Office 
Alterna Bank Ottawa 

319 McRae Avenue, 2nd Floor 
Ottawa, ON K1Z 0B9

Corporate Office 
Alterna Bank Toronto
2 Bloor Street East, 26th Floor
P.O. BOX # 73 
Toronto, ON M4W 1A8