Contact Us

At Alterna Bank, we want to hear what you have to say.

If you have any questions regarding the site, our products and services, or any comments or concerns regarding Alterna Bank in general, please feel free to fill out the General Feedback and let us know.

Reminder: If your request requires the disclosure of confidential, account or personal information, please call us or use our secure feedback form (please remember to log into your Online Banking account first to secure authenticity). 
Do not send personal or account information by email.

Phone Us

Have a question, a need for personal assistance or a comment? The Contact Centre is there for you. Our representatives are a great source of knowledge and can assist with many of your account management needs. Give us a call!

Mail Us

If you would like to send us physical mail, you can use the mailing addresses below.

Alterna Bank (Head Office)
319 McRae Avenue, 2nd Floor
Ottawa, ON K1Z 0B9

Looking for a branch phone number? Expand/Collapse

Ottawa Region

Bells Corners 613.560.6386
Billings Bridge 613.560.6667
Centretown 613.560.6698
Kingston 613.634.1383
Gatineau 819.777.1015
Merivale 613.560.6397
North Bay 705.472.9700
Orleans 613.560.6388
Pembroke 613.735.5039
Place de Ville 613.560.0147
South Keys 613.560.6387
St. Laurent 613.560.6377
Tunneys Pasture 613.560.0140

Toronto Region

Bay 416.213.7965
Bolton 416.213.7968
Brampton 416.213.7967
Danforth 416.213.7971
Lakeshore 416.213.7974
Ryerson 416.213.7972
Scarborough 416.213.7966
Sheppard 416.213.7969
Streetsville 416.213.7970
York 416.213.7973